If you're transferring from Coinbase and your swap got delayed, it can be because the exchange's automated system detected unusual log-ins or transfer sizes and requires to provide additional verification to complete the transfer.
The delay will last 72 hours and your swap will be automatically processed afterward.
Here's what you can do:
Wait 72 hours for the transfer to get processed; or
Pass the identity verification on Coinbase to speed up the process (check your email for details).
ID verification on Coinbase
If the issue is not getting resolved quickly, feel free to contact us on Discord and we'll try to help with our best knowledge.